Questions, answered.

Monitorsky connects directly to your Microsoft 365 Business Teams inbox. You will allow our software to send messages from your Teams account on your behalf, just like you would manually—but more efficiently.

To activate Monitorsky and connect it to your Microsoft Teams account, you need to verify your identity and authorize the connection. This is required by Microsoft to ensure your account is protected and to prevent unauthorized use. Here's how it works:

• You'll be asked to enter your Microsoft Teams email address (linked to an active Microsoft 365 license).
• You'll be securely redirected to the official Microsoft login page.
• You'll authorize Monitorsky to connect to your Teams account.

Once authorized:
Monitorsky simply acts as a technical tool, allowing you to send messages to your Teams contacts through your own account, in full compliance with Microsoft's policies.

Note: Your Microsoft password remains private and secure, Monitorsky never sees or stores your Microsoft login details and you'll create a separate password to access your Monitorsky account.

In short, Monitorsky doesn't send messages on your behalf — it gives you the technology to send them yourself, easily and securely, using your existing Teams account.

Sending speed depends on factors like Microsoft server load and time of day. But in our experience, you can expect a send rate of 10–20 messages per second. This means that 1,000 messages are typically sent in about a minute. Since this depends on Microsoft's server load, actual speed varies — in our tests, the rate has never measured below 7 messages per second.

If send rate is critical for your use case, contact us — we can arrange a custom solution supporting up to 100 messages per second.

To comply with anti-spam rules, only contacts who have replied to you in Teams appear in Monitorsky. Ask them to respond, and they'll sync automatically.

We are committed to following international anti-spam regulations, including the GDPR (EU), the CAN-SPAM Act (US), and other applicable laws. Additionally, we comply with Microsoft's Terms of Use for Teams. Including an unsubscribe link is both a legal and platform requirement.

Including an unsubscribe link isn't just a legal requirement though—it's a commitment to respectful communication. It ensures your recipients have the freedom to opt out of automated messages, reinforcing trust in every campaign you send.

No, you won't lose your contacts on Teams. When someone unsubscribes, they are simply removed from the specific Monitorsky group they opted out of. They will no longer receive messages when that group is included in a campaign, but you can still reach out to them directly via Teams.

Your contacts can re-subscribe by clicking the unsubscribe link in a previous message—they will then be given the option to re-subscribe.

If you remove Monitorsky's permissions from your Microsoft account, the app will no longer function. You won't be able to send campaigns until you re-authorize the connection.

If your Microsoft Teams account is suspended, deleted, or loses its license, Monitorsky will no longer be able to send messages for you. You'll need to resolve your Teams account status to continue using the platform.

Monitorsky doesn't impose its own limit on contacts. The number you can manage depends on the limits of your Microsoft Teams account. As long as your contacts are added correctly in Teams, they'll automatically sync into Monitorsky—with no extra restrictions.

Yes, higher sending volumes are possible. Please contact us directly to discuss your needs and unlock higher limits.

The Powered by Monitorsky footer is automatically removed when you subscribe to one of our paid plans.

Not directly into Monitorsky. All contacts must first be added to Teams. Once they're in Teams, they will automatically sync into Monitorsky.

No, Monitorsky requires an active Microsoft 365 Business or Enterprise license linked to your Teams account. Free or personal Teams accounts are not supported. If you consider migrating to the Business version, contact us and we can assist with finding a solution.

Technically, yes—you can send as many campaigns as you like. However, we recommend sending one campaign at a time to keep replies organized and correctly linked to the right campaign. Give your audience time to engage before launching a new message. That said, if you're targeting different segmented groups with distinct purposes, sending campaigns consecutively is absolutely fine.

Yes, you can include as many groups as you like in a single campaign. However, if a contact appears in more than one selected group, they will receive the same message multiple times.

We understand that setting up groups takes time, but it's a one-time investment that pays off. Segmenting your audience improves message relevance and boosts your response rate.

You have four easy options:

Start from scratch – Create an empty group and manually add the contacts you want.

Start with ALL CONTACTS – Create a group with all your contacts in one click, then simply remove the ones you don't want to include.

Create an empty group and gradually feed it with your favorite, newest, most active or priority contacts.

Copy an existing group – Duplicate a group you already have, then add or remove contacts as needed.

These methods make it quick to organize your audience and send more targeted, relevant campaigns.

At this time, Monitorsky supports sending direct 1:1 messages to individual Teams contacts only. Sending messages to Teams channels or group chats is not currently supported.

Technically yes, - you can, but It is very fast so, most likely you cannot catch it on time. You can find the pause function under 'actions' in the section of your campaigns.

You can edit your groups at any time. However, if a campaign is already in progress, changes to the group will not affect that specific campaign. The updated group structure will reflect in future campaigns. Regardless, if it is just a few contacts you would have liked to exclude, you can always delete the message on Teams itself.

No. All messages sent with Monitorsky appear exactly as if you had sent them manually from your Teams account. Your name, profile picture, and Teams identity remain unchanged. Monitorsky simply helps you send them faster.

During your free trial, a small "Powered by Monitorsky" footer is automatically added at the end of each message. However, once you upgrade to a paid plan, that footer disappears, with no Monitorsky reference. Only the legally required unsubscribe link will remain, to ensure compliance with international privacy standards.

You can add your billing information under "My Account" → "Billing Info", which you'll find by clicking your name in the top-right corner of the screen. Once added, your invoices will include your company details automatically.

You can reach us in real time via Teams (Teams ID: [email protected]). We respond within 24 hours.

We'd love to hear it! Message us on Teams (Teams ID: [email protected]).

To cancel your subscription, go to the billing tab underneath your name in the top right corner.

Yes, this is possible. Message us on Teams (Teams ID: [email protected]) to set it up.

Not directly into Monitorsky. All contacts must first be added to Teams — once they're in Teams, they'll automatically sync into Monitorsky.

To add someone new, search for them by email inside the Teams app itself and send them a message there. Once they accept and reply, they'll sync into Monitorsky automatically.

Yes, you can attach JPEG, PNG, GIF, and WebP files. Find the Image button when creating or editing a campaign.